Our Terms of Service - Art of Web Marketing

Effective Date: May 9, 2024

Introduction

Welcome to Art of Web Marketing, your comprehensive solution for digital marketing services. These Terms of Service and Conditions (“Terms”) govern your access to and use of our website and services. By engaging with our services, you agree to be legally bound by these Terms, inclusive of our Privacy Policy. Should you disagree with any part of these terms, you must cease using our services immediately.

Services Offered

Web Development Packages: Tailored web development services, ranging from website design to complex e-commerce solutions, crafted to meet specific client needs.

Training Programs: Structured programs designed to equip clients with advanced digital marketing skills through interactive workshops, webinars, and resource-rich e-learning modules.

Web Marketing Services: A suite of services including Branding, SEO, PPC, and social media management intended to enhance online visibility and engage target audiences effectively.

Memberships: We offer memberships that provide access to exclusive marketing resources, eBooks, additional knowledge, and discounts on services.

Merchandise Store: We have an online store that sells a variety of merchandise related to our brand and services.

Client Account Access and Data Handling

Authorization for Account Access: To conduct effective marketing campaigns, it is essential for Art of Web Marketing to access certain client accounts. This may include, but is not limited to, social media profiles, Google AdWords accounts, and other relevant digital marketing platforms.
Consent and Security: By agreeing to these Terms, you authorize us to access these accounts and manage them as per the agreed strategy. We commit to maintaining the confidentiality and integrity of your information, adhering strictly to our Privacy Policy and relevant data protection laws, including Quebec’s Law 25.
Responsibility and Compliance: You confirm that any access provided to Art of Web Marketing does not violate any agreements you have with third parties. It is your responsibility to ensure that accurate and complete access is provided securely.

Compliance with Quebec’s Law 25

Data Protection: We comply with Quebec’s Law 25 regarding the protection of personal data. We take appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.
User Consent: We obtain explicit consent from users for the collection, use, and sharing of their personal data. This consent is documented and managed in accordance with Law 25.
User Rights: Users have the right to access, correct, and delete their personal data. We provide mechanisms for users to exercise these rights easily and promptly.
Data Breach Notification: In the event of a data breach, we will notify affected users and relevant authorities in accordance with the requirements of Law 25.

Financial Terms and Marketing Budgets

Membership Fees and Marketing Budgets: Membership fees are charged as per the selected package and are payable upfront. These fees cover service access and support but do not include external marketing expenditures such as ad spend.

Allocations for Marketing Budgets: Clients are required to fund their accounts appropriately to cover the costs associated with external marketing and ad spend. This is separate from the membership fees and must be managed by the client.
Budget Management and Adjustments: We will provide initial budget recommendations, but ultimate control over budget adjustments remains with the client. Adjustments may be necessary based on performance analytics and market dynamics.

Cancellation and Refund Policy

Service Cancellation: Clients may discontinue their services at any point. However, Art of Web Marketing does not offer refunds for any services already rendered or for the initial setup fees under any circumstances.
Early Termination: Should you choose to terminate your services prior to the end of a billing cycle, please note that you remain responsible for any outstanding fees for the current term.

Refund & Returns Policy

Art of Web Marketing is dedicated to delivering high-quality digital marketing services and products. This Refund & Returns Policy explains the terms under which refunds and returns are handled, ensuring clarity and commitment to our clients while also respecting the legal framework set forth by the Quebec Consumer Protection Act (CPA).

Final Sale Policy:

All sales are final. Our services and digital products are tailored to each client’s specifications and delivered digitally, which means all sales made on Art of Web Marketing are final. We do not offer refunds or accept returns once a purchase is made. This includes web marketing, web development, training consultations, branding services, eBooks, memberships, and merchandise.

Quality Assurance:

We strive to provide services and products that meet the highest standards of quality. Prior to purchase, we offer detailed descriptions and, where possible, previews or demos to ensure that our clients make informed decisions.

Exceptions to the No Refund Policy:

Non-delivery of the purchased product or service.
Significant misrepresentation in the description of the product or service.

Remedies for Dissatisfaction: If you are dissatisfied with a service or product because it does not meet the described standards, we first seek to rectify the issue through revisions or additional support, depending on the nature of the product or service.

How to Request a Refund: If you believe you qualify for a refund based on the criteria outlined above, please contact us at contactus@artofwebmarketing.ca within 14 days of purchase. Include your order number, a description of the issue, and any supporting evidence. We will review your request and respond within 7 business days.

Limitation of Liability

Art of Web Marketing disclaims all liability for indirect, incidental, special, or consequential damages that may arise from the use of or inability to use our services. Our liability in such instances will be limited to the maximum extent permitted by law.

Amendments and Governing Law

Modifications to Terms: These Terms may be updated periodically to reflect changes in our practices or changes in the legal landscape. Clients will be notified of any substantial changes and must agree to the updated terms to continue using our services.
Governing Law: These Terms are governed by and construed in accordance with the laws of the Province of Quebec, without giving effect to any principles of conflicts of law.

Contact Information

For any queries or concerns regarding these Terms, please contact our support team at contactus@artofwebmarketing.ca.

For information on how we collect, use, and protect your personal data, please see our Privacy Policy.